Warranty

The Case Doctor Warranty Policy

We at TCD will always work hard to solve any problem you might have with one if our products, that is what family owned and operated businesses do!! We strive to ensure that all of our customers are treated like family, even that one that you know you don’t like…

All of our products come with a 90 day warranty against manufacture defects or workman ship issues. We stand behind that, if it’s under 30 days and something happens where it’s clear that it’s an issue we are happy to exchange it for you free of charge! Our policy is simple, show us a picture of what the issue is and a brief description and we will make it right!

This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. This warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. TCD will not be liable for any indirect, incidental, or punitive damages arising from use of our products.

On some of our products we offer a limited warranty for the lifetime of the TCD product whose product and packaging bears our Lifetime Warranty statement! These products are only covered if they are purchased directly from us through our website or authorized sales channels where The Case Doctor sells. We warrant our retail products to be free of defects in materials and workmanship that result in the failure during normal usage.

Our Limited Lifetime Warranty applies only to and extends for the lifetime of the first purchaser or gift recipient of the applicable TCD product and is not transferable. Any warranty claims will be required to be sent to the registered user.

Replacement charges for Phone Cases are $4

Replacement charges for Tablet Cases are $7

This is to cover replacements shipping and handling fees. If you follow proper warranty procedure you will just need to send picture and description of the issue and save on sending it in for repair!

TCD Cases and Screen Protectors that are eligible for our lifetime warranty are only valid when you register your product at:

http://www.thecasedoctor.com/register

Registration is considered confirmed upon receipt of an email from warranty@thecasedoctor.com that says “You’re Protected!” 

The Case Doctors Glass & Film Protection Package


We all have been there…. Your cell falls and drops to the ground and ….. The screen is cracked – hopefully it’s just our TCD Tempered Glass that is damaged – that is why you purchased it in the first place right – to protect your investment! If the TCD Tempered Glass cracks while in use, we do provide unlimited replacements for the life of your product

Replacement charges Tempered Glass Screen Protector for Phone are $8

Replacement charges Tempered Glass Screen Protector for Tablet are $15

Think of it as your screen protector insurance policy, you are covered with a small deductible to cover our shipping and handling to send you a replacement. Send picture of damage, description and order number to customer@thecasedoctor.com and we will send invoice for replacement. 

All warranty exchanges must past verification before replacements can be sent.